Cancellations, Returns and Refunds
Our cancellation returns and refund policy is in accordance with UK distance selling regulations.
The customer has the right to cancel the order within a cooling off period of seven working days starting from the day of receipt of the goods. Working days are not Saturdays, Sundays or Public Holidays.
The customer must send a notice of cancellation in writing (including fax and email). Products should not be opened or used prior to their return.
Goods ordered in error can be returned as long as the goods are unopened, unused and undamaged.
The costs and responsibility of returning the goods safely to us will lie with the customer. A full refund, including the delivery charge, will be made once we have received the returned order.
Please note that our prior agreement is required before return and a returns note will be supplied by E-mail.
Address for Return is:
Quay Side Easy Brew
Londis On the Quay
Exeter EX2 4AB.
In the unlikely event of items being delivered to you which are not as requested, the items will be returnable at our expense.